Per-seat pricing
Managed IT, priced per user.
Tiers
Foundation, Secure, Strategic.
Most clients land on Secure. Foundation is the baseline; Strategic adds executive QBR cadence and vCIO/vCTO engagements.
Foundation
The baseline managed-IT layer.
For: Very small offices and first-touch prospects.
Included
- Helpdesk during business hours
- 24/7 endpoint monitoring + RMM
- Patch management
- Endpoint AV
- M365 / Google admin
- Backup monitoring
- Baseline documentation
Secure
What most clients land on.
For: Standard mid-Ohio SMB operations.
Included
- Everything in Foundation
- MDR / EDR
- Email security + phishing defense
- SaaS backup (M365 / Google)
- Vulnerability management
- Quarterly review
- Security policy baselines
Strategic
IT as a planning function.
For: Mid-market and regulated clients.
Included
- Everything in Secure
- BCDR with quarterly restore testing
- Executive QBR cadence
- vCIO, vCTO hours
- Vendor management
- Policy & risk register
- Tabletop exercises
Beyond core Managed IT
Ask about our other services
Our Managed IT tiers are designed to be very inclusive and expansive. However, some organizations have needs above and beyond "The Basics". We offer many additional services and products as separately priced offers or per-project. This keeps your per-seat pricing predictable, and provides clarity of what additional services you are getting.
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Full Business Continuity and Disaster Recovery (BCDR) program
Speak with one of our representatives
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VoIP / telephony
Speak with one of our representatives
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Custom software & automation
See the /software-and-automations page
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Hosting & colocation
See the /hosting page
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Project work outside the recurring scope
Speak with one of our representatives
Onboarding
Two stages. Paid. Scoped.
Onboarding is an opportunity for us to document your environment and fix what needs fixing; resulting in a strong foundation for you to build your business and for us to operate your environment efficiently. This keeps the monthly price predictable for all of us, with dramatically reduced break-fix work and unexpected infrastructure procurement.
Stage 1
Discovery & remediation
Fixed-scope and fixed-fee. We inventory the environment, fixing what blocks delivery, and document everything. The result is a clean, documented foundation.
Stage 2
Cutover to managed steady-state
Get the tooling deployed, runbooks live, support paths in place. From here you can transition directly to the recurring agreement at your tier's per-seat price.
Co-managed
Already have internal IT?
Mid-market clients with an internal team get a co-managed flavor of Secure or Strategic. We plug in as a specialist layer — security tooling, MDR, after-hours coverage, project capacity, vCIO, vCTO — without taking over your team's domain.
Co-managed is priced separately because the unit economics differ.
Get your introductory diagnostic today.
Let us help you pick a tier by diagnosing your environment. Choose a scoped diagnostic and we'll come back with a tier recommendation and an onboarding plan.