One partner for IT, software, and hosting.
RGS runs your IT, hosts your workloads, and builds the custom software and automations that make your operations work — one accountable partnership across the whole stack.
Vertical Up
Custom Software & Automation
Apps, workflows, paperless transformation
MSP Core
Managed IT
Helpdesk · Security · M365 · Patching
Vertical Down
Hosting & Infrastructure
Colocation · Managed servers · On-prem
Three service lines · one accountable team
What we do
Three service lines. One accountable team.
Most MSPs sell only the middle layer. We deliberately own all three — because the seam between IT, software, and infrastructure is where SMB operations actually break.
MSP Core
Managed IT
Vertical Up
Custom Software & Automation
Vertical Down
Hosting & Infrastructure
Where we win
A vertically integrated MSP, not a commodity helpdesk.
Three different vendors typically own these three jobs. Each one loses on a different axis when the seam between them breaks.
| Competitor type | What they offer | Where RGS wins |
|---|---|---|
| Commodity MSP | Helpdesk + RMM + M365 | Adds custom software, workflow automation, and hosting depth |
| Custom software shop | One-off project work | Supplies the recurring IT + infrastructure that actually runs the software |
| Hosting / colo vendor | Pure infrastructure | Adds the applications and IT operations that make the rack useful |
Real infrastructure
Cables we patch. Hosts we patch.
Most MSPs stop at the helpdesk ticket. We can take ownership of the whole stack: the the rack, the server, network gear in front of it, and the operating system running on top — because the answers to "is this secure?" and "why is this slow?" spans across all the layers.
- Built with redundancy to support business resiliency
- High-performance at reasonable prices
- White-glove remote hands services
How we work
The operating discipline behind the brochure.
Inclusive per-user pricing
Flat per-seat tiers to better support businesses where employees have multiple devices. Quoting and billing are faster and simpler for all of us.
One partner across the stack
IT, software, and hosting under one MSA — no finger-pointing between vendors. When you do need outside vendors, we can manage that relationship for you.
Mid-Ohio. We answer the phone.
Knox County-based. Site visits inside a 90-minute drive. Local accountability.
How a new engagement starts
Diagnose first. Recurring second.
To save you time and money, we start our engagements with a scoped diagnostic and the deliverable is yours either way.
- 01
Qualify
15-minute call to check if we're a mutual fit.
- 02
Diagnose
Paid, scoped engagement — 1 or 2 weeks. Written deliverable.
- 03
Propose
Tier recommendation, per-seat price, scoped onboarding plan.
- 04
Onboard
Stage 1 remediation, Stage 2 cutover.
Start here
Pick a diagnostic. Get a written answer.
Three fixed-fee, fixed-scope engagements, providing you insight and value immediately on diagnostic completion. Each ends with a written deliverable and a 30-minute findings presentation.
Backup Recoverability Audit
Could you actually restore from your backups?
Fixed-fee · 1 week
Talk to us about your environment.
Mid-Ohio managed IT, custom software, and hosting under one roof. Tell us about your business and setup, and we will give you options and recommendations.